Flamingo Cruise
- Launched In: 2014
- Number of Cabin: 14
- Cruise Type: Deluxe
- Destination: Ha Long Bay-Bai Tu Long
- Operated By: Flamingo Cruise
- Email: booking@bnttravel.com.vn / bnttravelvietnam@gmail.com
- Phone: +84984859723
- Hotline: +84984859723
Overview
Built in 2014, Flamingo Cruises feature Oriental cruise ships in Halong Bay. It offers a large choice of air-conditioned cabin room configurations. The cruise boasts a luxury restaurant and bar.
All cabin rooms feature elegant décor with a mesh of cool and neutral colours. They all come fitted with an en suite bathroom with a shower.
Guests can join the Tai Chi sessions, cooking lessons, or enjoy some alone-time on the sun deck. Water activities include swimming and kayaking.
Cat Bi International Airport is 65 km from the cruise. Transfer services to and from Hanoi’s Old Quarter District are available at a surcharge.
This property also has one of the top-rated locations in Ha Long! Guests are happier about it compared to other properties in the area.
Cancelalation policy
1. Services are cancelled by the client
In case a tour is cancelled by the client for any reason, the following fees should be paid:
- More than 30 days in advance of our service: 0.%
- From 15 to 30 days in advance of our service: 25% of the total sum
- From 14 days to 7 days in advance of our service: 50% of the total sum
- Within 7 days : 100% of total sum
This fee scheme counts for all services booked at Flamingo Cruises. Refunding the client is done by banking transfer; the party who cancels pays the banking fee.
2. Services are cancelled by Flamingo Cruises
Flamingo Cruises will only cancel the contract if dramatic problems like natural disasters, epidemics, political problems, etc., may occur. In this case, clients will be refunded the total sum of booked services. Should there are any rising services during that time, clients will pay basing on the actual amount.
Cancellation by weather conditions (controlled and informed by local authority) Without prior notice, the cruise trip could be postponed, shortened or cancelled due to unexpected bad weather, including storm/ typhoon (summer), cyclone, thunder storm, foggy days (winter), monsoon (winter)… The cruise operation is out of Flamingo cruise’s control under these weather issues.
Before tours start from Hanoi city: Refund is made in full
After guests arrive in Halong Bay: Tour cost based on completed service: meals, transfer, day boat trip only, the rest will be refunded
Guests are staying on board, trip is shortened: Tour cost based on completed service: trip length, meals, transfer, activities…, the rest will be refunded.
Children Policy
– One child under 5 years stays free of charge when using existing beds.
– One child from 5 to 12 years is charged 75 % of the room stay per night and person when using existing beds.
– One older child or adult is charged 40 % of the room stay per night and person in an extra bed.
Refund Situation
All cancellations must be received in writing, sent to us via email. Before a determination regarding a refund can be made, all cruises documents must be returned to Flamingo Cruises. All refund requests pertaining to cruise and other service are subject to final review by Flamingo Cruises.
In case of tour cancellation by bad weather, refund will be made fully or partly based on service that has been delivered to customers before cancellation.
Please note that refund does not including service fee for payment by credit card or online payment. No refunds will be made for unused services or no-shows. It is up to 15 days for any refund to appear in your bank account statement.
How to get an insurance
Insurance on board is purchased for passengers due to the requirement of Vietnamese law, and it covers only the basic accidents so we strongly recommend you purchase your own insurance before departing for Vietnam and before joining the cruise with us.
Documents for travelling
Service Voucher will be compiled after the deposit has been received and sent to guests prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
It is the guest’s obligation to obtain a valid passport, visas and public health documents, travel insurance for your travelling time in Vietnam.
Belongings and personal property
In general, customer’s luggage is sent directly from habour to the boat and back by our transfer service. Thus, all of your valuables, fragile or perishable things including your electronic devices (computer, mobile phone, Ipad, digital camera…) money, passports should be kept by your side, in your hand bag. Flamingo Cruises will not be responsible for any loss or damage with these things stored in packed luggage. Others like clothing, footwear or bulky items you can put in your checked baggage.
Flammable and dangerous goods, such as firearms, ammunition, firewood, weapons, etc. are not permitted on boat.
When onboard, personal items of value can be stored at the reception. Ensure the receptionist or duty manager acknowledges receipt of your valuables.
In case of loss or damage, you need to report to us immediately and we will check and solve the problem together. Flamingo Cruises are limited in our liability for customer’s personal belongings.
For the missing items, our staffs always take care of this issue and report any missing after cruise. If you forgot your items on board, please give us specific information of your stuff, we will find them and make every effort to return items left on boat to the owners. You can receive lost items at our office in Hanoi or we can send them directly to you and you will pay for shipping costs. We are not responsible for any missing items reported after you returned home or moved to other destination.
Responsiblity
Once we confirm the reservation with you, all possible care is taken to ensure that the services supplied maintain the highest possible standards and follow what we describe in the itinerary. However, we are not responsible for any problems arising from the booking or services that we do not directly control.
Please pay attention to your valued properties. We have no responsibility for the loss or damage of luggage due to the delay, accident, natural disaster or political actions, except for the properties kept in our security boxes at our reception desk on board.
We have no responsibility for any mental or physical injury, illness, loss or death when such damages were neither the result of a physical injury to the Passenger, nor the result of that passenger having been not at actual risk of physical injury, nor intentionally inflicted by us.
If there is a dispute among a passengers, Flamingo Cruises and/or a third party, Vietnamese law will be applied.
Itinerary
08.00 – 8.30: Pick up at your hotel and depart for Ha Long City.
12.00: Arrive in Tuan Chau Tourist Wharf, board the Halong Bay day cruise – enjoy a welcome drink and have lunch.
12.30: Enjoy a five-hour boat trip cruising on Ha Long Bay. Cruise around Tuan Chau Island, Dinh Huong Island, Dog Island and a local fishing village. Then stop for a few minutes to take pictures of the symbol of Ha Long Bay “Ga Choi” or “Fighting Cock” Island.
14.00: Visit one of the most beautiful caves in Halong bay “Thien Cung – Dau Go Grotto” , enjoy kayaking.
17.30: Back to Halong City. The van will pick you up to return to Hanoi.
19.00: Stop over in Hai Duong Province to visit a ceramic workshop.
20.30: Arrive in Hanoi.
Tour Included
- Transfer
- Day cruises
- Lunch
- Entrance fees
- Kayak
- Insurance during the cruise
- English-Speaking guide
Tour Excluded
- Personal expenses
- Tips.
- Drinks
High lights of the trip
+ Transferring by air-conditioned shuttle bus between Hanoi and Halong Bay including hotel pickup and drop off
+ Enjoying 4-star amenities Cruise on Halong Bay, a UNESCO listed World Heritage
+ Passing by Hoa Cuong Village
+ Kayaking at Pearl Farm village and swimming at Titov island
+ Cruising among the thousands of limestone islands in Halong Bay and visit the most beautiful cave in the Bay, Sung Sot (Surprising) Cave
+ Shooting photos from sightseeing deck or aboard your kayak as your tour
+ Participating the cooking demonstration of Vietnamese traditional cuisine or early Tai Chi Class
+ Witnessing spectacular sunsets and delightful dawns over the Bay
+ Joining sunset party and other activities on this Halong Bay Cruise
Day 1: Ha Noi – Ha Long Bay – Overnight on Cruise
07:30 Our shuttle bus with tour guide will pick you up at your hotels
(Note: This pick-up is just applied for those who use our shuttle bus service)
10:30 Stopover in Hai Duong City where you can experience our hand-made Vietnamese handicraft products.
12:30 Arrive in Tuan Chau Marina Pier (Tuan Chau Island). Followed by activities such as: boarding Flamingo Cruise for departure, Welcome drink will be served and cruise briefing, safety instructions, check-in cabins by Cruise Manager
13:30 Great lunch is served while cruising passing by islets.
15:00 Kayaking around Pearl Farm Village, visit Titop Island. Free choice of activities such as sunbathing, swimming and conquering the peak of the biggest island in Halong and taking panoramic photos of Halong bay in the afternoon.
17:30 Happy Hour. Buy 2 beverage get 1 for free
18.00 Cooking Class. Our Chef will demonstrate the preparation of a particular Vietnamese cuisine in the dining room. Our guide will let you know what item will be prepared and will explain the process during the demonstration. Duration about 20 – 30 minutes
18:30 Enjoy Sunset Party with fruits and tea
19:30 Under the magnificent night sky, our luxury set menu dinner is served with variety of Vietnamese and Asian foods
21:00 Joining the squid fishing on boat with our crews and can enjoy the squid cooked with assistance from our chef or laze yourself with our happy-hour drinks at the bar
Overnight on Flamingo Cruises
Day 2: Ha Long Bay – Sung Sot Cave – Hanoi
06:15 Tai Chi class on the Sun-Deck
07:15 Have light breakfast with Coffee, tea, and bakeries on board
07:45 Arrive at the Surprising cave, the biggest cave in Ha Long Bay with 10,000 square meters, when you visit the cave like our Vietnamese house with three chambers as lobby, dining room and bedroom with most beautiful stalagmites and stalactites. We will tour the cave for about 60 minutes.
09:00 Upon return to the boat you will have time to freshen up and finish packing. When checking out please remove all of your belongings from the cabins, you may leave heavy luggage outside of the cabins.
10:00 Relaxing on the sundeck or in the dining room enjoying the bay scenery as we approach the pier
10.45 Brunch is served.
After brunch, Relax on the sundeck or in the dining room enjoying the bay scenery as we approach the pier.
11:45 Disembark at Marina coffee – Gate 26 in Tuan Chau New Marina.
Notes
+ Cruise itinerary and schedule are subject to change due to weather, tide levels and operating conditions without prior notice.
+ Swimming or kayaking excursions may be cancelled due to poor weather. Unused services are subject to nonrefundable.
+ In-advance register is required with name, passport, nationality, gender, and visa for all passengers. A valid passport is required upon check-in. Otherwise, boarding may be denied by port authority.
+ Meals on board are fusion: Vietnamese, seafood & international. Guests should advise of any special food preferences, allergies or dietary requirements at least one (1) week prior to the cruise date.
+ For safety: First aid kit is available at the Reception desk; Life jackets are in the drawer under your bed; No smoking in restaurant and cabin; Be aware of long jelly fish (seasonal)
Included
- Full furnished deluxe en-suite cabin with A/C, hot water
- English Speaking Guide
- Welcome drink, cold handkerchief
- All meals on board (01 breakfast, 02 lunches, 01 dinner)
- Cooking demonstration
- Tai Chi Session
- Entrance and sightseeing fees
- Kayaking
- Fishing equipment, movie, exciting games
- Fruits and local green tea
- 2 bottles of mineral water in rooms daily
- On board insurance
Excluded
- Beverages
- Round trip transfer Hanoi – Halong – Hanoi
- VAT tax
- Personal expenses
- Tips and other personal expenses
- All services and items not mentioned specifically in the list above
Notes
- Special requests on food (diet or vegetarian) please inform us before departure
- A child from 11 years old up will be considered adult.
- A child from 5 to 10 years old are charged 75%, sharing room with parents.
- A child under 5 years old are FOC, sharing room with parents.
- Surcharge USD 30/ Person for check-in on Lunar new year, Christmas’s Eve, New year’s Eve.
Necessary things to bring: Original passport (valid passport is required when check-in), Sunglasses, hat, insect repellent, swimsuits, cash
This itinerary is subject to change without prior notice. Please get final confirmation from our sales staff before your departure. Rates are subjected to changed without prior notice
Promotion might apply, inclusions and exclusions might change – you will be informed of changes upon booking.
High lights of the trip
+ Transferring by air-conditioned shuttle bus between Hanoi and Halong Bay including hotel pickup and drop off
+ Enjoying 4-star amenities Cruise on Halong Bay, a UNESCO listed World Heritage
+ Passing by Halong bay
+ Swimming in Titov island on 1st day
+ Kayaking and Swimming in the area of Trong cave in 2nd day
+ Enjoying more time exploring Van Gia Village.
+ Visiting Pearl Farm Village
+ Cruising among the thousands of limestone islands in Halong Bay and visit the most beautiful cave in the Bay, Sung Sot Cave
+ Shooting photos from sightseeing deck or aboard your kayak as your tour
+ Engaging the cooking demonstration of Vietnamese traditional cuisine or early Tai Chi Class.
+ Witnessing spectacular sunsets and delightful dawns over the Bay
+ Joining sunset party and other activities on Cruise
Day 1 : Ha noi – Ha Long Bay – Titov Island -Overnight on cruise
07:30 Our shuttle bus with tour guide will pick you up at your hotels
(Note: This pick-up is just applied for those who use our shuttle bus service)
10:30 Stopover in Hai Duong City where you can experience our hand-made Vietnamese handicraft products.
12:30 Arrive in Tuan Chau Marina Pier (Tuan Chau Island). Followed by activities such as: boarding Flamingo Cruise for departure, Welcome drink will be served and cruise briefing, safety instructions, check-in cabins by Cruise Manager
13:30 Great lunch is served while cruising passing by islets.
15:00 Kayaking around Pearl farm village, visit Titop Island. Free choice of activities such as sunbathing, swimming and conquering the peak of the biggest island in Halong and taking panoramic photos of Halong bay in the afternoon.
17:30 Happy Hour. Buy 2 beverage get 1 for free
18:00 Cooking Class. Our Chef will demonstrate the preparation of a particular Vietnamese cuisine in the dining room. Our guide will let you know what item will be prepared and will explain the process during the demonstration. Duration about 20 – 30 minutes
18:30 Enjoy Sunset Party with fruits and tea
19:30 Under the magnificent night sky, our luxury set menu dinner is served with variety of Vietnamese and Asian foods
21:00 Joining the squid fishing on boat with our crews and can enjoy the squid cooked with assistance from our chef or laze yourself with our happy-hour drinks at the bar
Overnight on Flamingo Cruise
Day 2: Halong Bay – Kayaking – Visiting Pearl Farm – Halong Bay
06.30 Enjoy Tai Chi instruction on the sundeck (duration about 20 minutes).
07.00 Coffee, tea and breakfast served in the dining room.
08.15 Transfer by tender to our day boat.
09.15 Set sail for the Kayaking at Trong cave. Join .There will also be time for relaxing on board and swimming while here.
10.30 Back on board, set sail for the Pearl Farm Village, and visit Pearl Factory.
12.00 Lunch is served.
16.00 Return to the main boat and free time for spa, massage and sightseeing till dinner.
17.45 Enjoy Sunset party on the Top deck with Happy Hour (buy 02 drinks get 01 more free).
19.30 Dinner is served.
21.00 Squid fishing / Movie show. Overnight on Flamingo Cruises
Day 3:Ha Long – Surprising Cave – Hanoi
06:15 Tai Chi class on the Sun-Deck
07:15 Have light breakfast with Coffee, tea, and bakeries on board
07:45 Arrive at the Surprising cave, the biggest cave in Ha Long Bay with 10,000 square meters, when you visit the cave like our Vietnamese house with three chambers as lobby, dining room and bedroom with most beautiful stalagmites and stalactites. We will tour the cave for about 60 minutes.
09:00 Upon return to the boat you will have time to freshen up and finish packing. When checking out please remove all of your belongings from the cabins, you may leave heavy luggage outside of the cabins.
10:00 Relaxing on the sundeck or in the dining room enjoying the bay scenery as we approach the pier
10.45 Brunch is served.
After brunch, Relax on the sundeck or in the dining room enjoying the bay scenery as we approach the pier.
11:45 Disembark at Marina coffee – Gate 26 in Tuan Chau New Marina.
***End of services***
+ Cruise itinerary and schedule are subject to change due to weather, tide levels and operating conditions without prior notice.
+ Swimming or kayaking excursions may be cancelled due to poor weather. Unused services are subject to nonrefundable.
+ In-advance register is required with name, passport, nationality, gender, and visa for all passengers. A valid passport is required upon check-in. Otherwise, boarding may be denied by port authority.
+ Meals on board are fusion: Vietnamese, seafood & international. Guests should advise of any special food preferences, allergies or dietary requirements at least one (1) week prior to the cruise date.
+ For safety: First aid kit is available at the Reception desk; Life jackets are in the drawer under your bed; No smoking in restaurant and cabin; Be aware of long jelly fish (seasonal)
Included
- Full furnished deluxe en-suite cabin with A/C, hot water
- English Speaking Guide
- Welcome drink, cold handkerchief
- All meals on board (02 breakfast, 02 lunches, 02 dinners)
- Cooking demonstration
- Tai Chi Session
- Entrance and sightseeing fees
- Kayaking
- Fishing equipment, movie, exciting games
- Fruits and local green tea
- 2 bottles of mineral water in rooms daily
- On board insurance
Excluded
- Beverages
- Round trip transfer Hanoi – Halong – Hanoi
- VAT tax
- Personal expenses
- Tips and other personal expenses
- All services and items not mentioned specifically in the list above
Notes
- Special requests on food (diet or vegetarian) please inform us before departure
- A child from 11 years old up will be considered adult.
- A child from 5 to 10 years old are charged 75%, sharing room with parents.
- A child under 5 years old are FOC, sharing room with parents.
- Surcharge USD 30/ Person for check-in on Lunar new year, Christmas’s Eve, New year’s Eve.
Necessary things to bring: Original passport (valid passport is required when check-in), Sunglasses, hat, insect repellent, swimsuits, cash
This itinerary is subject to change without prior notice. Please get final confirmation from our sales staff before your departure. Rates are subjected to changed without prior notice
Promotion might apply, inclusions and exclusions might change – you will be informed of changes upon booking.
Cabins & Rates
- Max person:
Adult: 2 - Child: 0 - Infant: 0 - Cabin Size: 17 m2
- Bed Size: Double, Twin
- Extra Beds Available:
Cabin Amenities
Shower, LED TV, Toilet, Slippers, Bathrobe, Mini bar, Hot water, Safety box, Hair-dryer, En-suite Bathroom, Complimentary Drinking Water, Safety Equipment and Life Vests, Individual controller air-conditioning, Air - Conditioner, Table and chair, Lamp, Life jacket, Smoke detector and fire extinguisher, Emergency hammer
- Max person:
Adult: 2 - Child: 0 - Infant: 0 - Cabin Size: 28 m2
- Bed Size: Double, Twin
- Extra Beds Available:
Cabin Amenities
Private Balcony, Shower, Toilet, Slippers, Bathrobe, Bath Linen, Mini bar, Wardrobe, Hot water, Safety box, Hair-dryer, En-suite Bathroom, Complimentary Drinking Water, Safety Equipment and Life Vests, Individual controller air-conditioning, Air - Conditioner, Lamp, Life jacket, Smoke detector and fire extinguisher, Emergency hammer
- Max person:
Adult: 2 - Child: 0 - Infant: 0 - Cabin Size: m2
- Bed Size: Single, Double
- Extra Beds Available:
Cabin Amenities
Private Balcony, Shower, Toilet, Slippers, Bathrobe, Bath Linen, Mini bar, Wardrobe, Hot water, Safety box, Hair-dryer, En-suite Bathroom, Complimentary Drinking Water, Safety Equipment and Life Vests, Individual controller air-conditioning, Air - Conditioner, Lamp, Life jacket, Smoke detector and fire extinguisher, Emergency hammerCustomer Reviews
- Please choose your favourite tour, please fill the require necessary information in the details form, click BOOKING NOW to submit your booking (the final step)
- Please check your email/phone number carefully before submit the booking so we can easier contact with you to confirm the booking. After your booking you will received an automatic email from us, our sale team will contact you within 24 hours. After the discussion, we will send you your invoice & booking confirmation details so that you can easier control your trip.
- After receiving your final confirmation for your cruise booking, you should deposit for us the amount base on our request. It will be confirmed in your email. When we receive your deposit, we will go ahead to reserve your cruise trip. If your chosen cruise almost unavailable/sold out, we will advise you the other option and inform you the new price.
- Your booking will be just certainly confirmed when we send you the email confirmation with your deposit.
- In case you no longer want to go ahead with the booking, we will refund fully your transfer(you will paid the fee for transfer).
- Please deposit 70% of your cruise booking, the rest will pay for us at our main office in Hue City or pay by visa online. Both of link for payments will attached in your email confirmation
Notice: All the fee for your transfer will be paid by you, if you have any other request for payment, please update us, we will consider and update to you.
Depend on your time of cancellation, we charge you the specific fees as follows:
- If your cancellation more than 15 days prior to the departure date: Free of charge
- If your cancellation from 15 days to 4 days prior to the departure date: 55% of total booking
- If your cancellation less than 3 days prior to the departure date: 100% of total booking
If the cancellation is informed by Ha Long Bay Management, depend on the time of the announcement, the cancellation policies will be:
- Before departure from Ha Noi to Ha Long Bay: 100% refund
- During the trip (with some serviced used such as transfer, meals…): we just charged the services used, the rest will be refunded, we will inform you the details by email.
- With any other support, please contact us directly, we are always ready to support you.
- Free of charge for one child under 5 years travelling with 2 adults, sharing bed. For each cabin just maximum 1 child only.
- Surcharge 50% of adults rate for the child from 5 to 12 years, sharing bed and limited 1 child per cabin
- Surcharge 75% of the full cabin for 2 the child below 12 year sharing a private cabin
- For the child than 12 years will pay the full cabin rate
